Groove: Configuring your custom domain

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Groove: Configuring your custom domain


A custom domain personalizes your organization's link-tracking URL to maximize email deliverability and reduce the chances of user messages being marked as SPAM and sending messages with links and images hosted by your organization's domain versus one that another organization shares sends a positive signal to corporate SPAM filters and strengthens your email sender reputation.


Note: You'll need access to your DNS (Domain Name System) provider to set up a custom domain. If you don't know who your DNS provider is, we recommend checking with your IT team or the company you purchased your domain from.


Set up instructions 📋 

  1. You can choose the domain you want to use. The URLs for open and link click tracking will have a format like the following: groove.[your_custom_domain].com . You must decide what you want 'your_custom_domain' to be, and it must begin with groove.

For example, Dunder Mifflin might choose to have the following domain:


2. Add a CNAME record with the following format to your DNS:


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3. Email Support and provide us with what you choose as 'your_custom_domain.' 


After our Support team verifies that the CNAME record has been set up properly with your DNS, they'll turn on your custom domain! 😄 


Note 1: Your custom domain should start with https vs. http


Note 2: It can sometimes take DNS providers up to 24 hours to propagate CNAME changes to the whole internet. Therefore, there is often a 1-2 business day delay in you emailing us and your custom domain being turned on.


Note 3: After your custom domain is turned on, users don't need to do anything to start using it.

TitleGroove: Configuring your custom domain
URL NameConfiguring-your-custom-domain

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