This feature allows you to record calls made through Groove’s OmniDialer.
Note: Before your reps can record calls, your Clari Admin can enable call recording by following these instructions.
If your manager has disabled the option for you, hovering over the call recording toggle will give you a message that you need to get it enabled
If your manager has enforced call recording, you will not have the option to turn it off.
How Does Call Recording Work?
When calling into a two-party consent state or country, you can toggle the recording on or off depending on whether you get verbal consent from the other party:
If your manager or admin has set call recording to “Force one-way only” for a Two-Party Consent region, the call recording toggle will appear greyed out.
Note: One way only is in beta testing. It will be available to all users soon.
Note: Be especially careful when making calls in Two-Party Consent regions with the “Force one-way only” setting enabled. Using high speaker or handset volume can unintentionally record the other person if their audio is picked up by your device.
If your manager or admin has set call recording to “Force Two-way” for a Two-Party Consent region, the call recording toggle will be greyed out. All calls are always recorded on both sides. A message plays at the start to inform everyone that the call is being recorded for quality purposes.
States and countries that have two-party consent laws:
USA California, Connecticut, Deleware, Florida, Hawaii, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Washington
Canada Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon, Non-Geographic, Other Canada Area codes: ‘600’, ‘622’
