This feature allows you to record calls made through Groove’s OmniDialer.
Note: Before your reps can record calls, your Clari Admin can enable call recording by following these instructions.
If your manager has disabled the option for you, hovering over the call recording toggle will give you a message that you need to get it enabled
If your manager has enforced call recording, you will not have the option to turn it off.
How Does Call Recording Work?
If your manager or Admin has made call recording optional for you, you can turn it on and off as you please. But, keep in mind that you are calling some states and countries. Two-party consent laws mean both parties must know the call is being recorded.
When calling into a two-party consent state or country, you can toggle the recording on or off depending on whether you get verbal consent from the other party:
States and countries that have two-party consent laws:
USA California, Connecticut, Florida, Hawaii, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, Washington
Canada Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon, Non-Geographic, Other Canada Area codes: ‘600’, ‘622’
