Groove is pleased to offer customers the ability to record calls made through Groove’s OmniDialer. Whether you’re in sales or customer experience, you know that recording conversations with prospects and clients by governmental regulations can be very useful to track your performance, receive coaching from your managers, and learn from your teammates.
**Your Groove admin can enable Note** Call recording by following the instructions here.
If your manager has disabled the option for you, hovering over the call recording toggle will give you a message that you need to get it enabled
If your manager has enforced call recording, you will not have the option to turn it off.
How Does Call Recording Work?
If your manager or Admin has made call recording optional for you, you can turn it on and off as you please. However, keep in mind that you are calling some states and countries. Two-party consent laws mean both parties must know the call is being recorded.
When calling into a two-party consent state or country, you can toggle the recording on or off depending on whether you get verbal consent from the other party!
Where can I view Call Recordings?
You can view your call recordings on the Analytics page in Groove by clicking the hamburger menu icon on the Calls Tab. You can also view call recordings and the URLs logged back to Salesforce on the call task.
States and countries that have two-party consent laws:
USA California, Connecticut, Florida, Hawaii, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, Washington
Canada Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon, Non-Geographic, Other Canada Area codes: ‘600’, ‘622’
