| Problem | Guardrail | Next Steps |
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Integration User:
The integration user disconnected.
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Message:
Your integration user needs to be updated. Please contact {customeremail@domain.com}.
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Restore the integration user's connection to Salesforce.
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Inaccessible Field(s):
There are fields that are inaccessible
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Message:
Clari has lost access to {number} fields or they were deleted. Please update the integration user permissions in Salesforce for these field(s) [List of inaccessible fields will display on screen] Learn more
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Restore the integration user's access to the field(s) in Salesforce.
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Duplicated Mode Warning:
A duplicate mode is defined as a new mode that has the same Aggregation Field, Owner Field, Source Object, and Reporting Object field as an existing mode.
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Message:
Mode already exists with the same selections: reporting object, query object, owner field, and aggregation field. Please change the owner field or aggregation field to create new mode.
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To create a new mode, change the owner field or aggregation field to create new mode.
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Cannot Create Mode:
Cannot create a mode with fields that are not extracted
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Message:
{Aggregation Field} is not enabled for history capture. Please contact Clari support to enable this field.
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Open a support ticket.
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Can’t Copy Fields:
Unable to copy fields from mode with inaccessible fields
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Message:
Clari has lost access to the following fields. Please update the integration user permissions or delete inaccessible fields. Learn more
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Restore the integration user's access to the field(s) in Salesforce or delete the inaccessible fields.
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Validations:
To create a mode it should be a valid combination of Reporting Object -> Query Object -> Owner Field -> Aggregation Field. If query object does not belong to the reporting object you will receive an error.
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Message:
Not a valid query object, please enter valid query object for the reportingObject {reportingObjectId}
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Update the reporting object and/or query object for your mode.
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Cannot Add a Field (not loaded):
Cannot add a field that has not been extracted (auto-extract and auto-load not enabled)
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Message:
{Field Name} field is not enabled for history capture. Please contact Clari support to enable this field.
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Open a support ticket.
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Cannot Add a Field (not extracted):
Cannot add a field that has not been loaded (auto-extract and auto-load not enabled)
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Message:
{Field Name} field is not configured for loading. Please contact Clari support to enable loading.
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Open a support ticket.
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Cannot Add a Field (inaccessible:
Cannot add fields on an entity with other inaccessible fields
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Message:
Clari has lost access to the following fields. Please update the integration user permissions or delete inaccessible fields. Learn more
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Restore the integration user's access to the field(s) in Salesforce or delete the inaccessible fields.
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Inaccessible Fields:
The field you are deleting is inaccessible to remove
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Message:
You appear to have lost access to the {Field Name} fields. If these fields were deleted intentionally from your CRM, please delete them in Clari.
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Delete the inaccessible fields.
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Deleted Fields (forecasting template):
Deleted fields that are included in the forecasting template
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Message:
{Field Name} field was unable to be deleted. Due to this field being included in the forecasting template. If you would like to delete it from all layouts and modes, please contact Clari Support.
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Open a support ticket.
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Cannot Remove Fields (required by load schema or extract schema):
Cannot delete fields that are required by load schema or extract schema
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Message:
{Field Name} field was unable to be deleted. Please contact Clari Support.
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Open a support ticket.
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Cannot Delete Fields (required by aggregation/owner field):
Cannot delete fields that are used as Aggregation Field or Owner Field for any mode
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Message:
{Field Name} field was unable to be deleted. Please contact Clari Support.
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Open a support ticket.
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Cannot Delete Fields (required for validation rules):
Cannot delete fields that are required for validation rules
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Message:
{Field Name} field was unable to be deleted. Please contact Clari Support.
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Open a support ticket.
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Duplicated:
Duplicated options error message
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Message:
The option was already created. All options must be unique. Please create a new one.
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Create a new option that's unique.
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Invalid:
Invalid numbers, percentages, or strings within filter options
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Message:
Please enter a valid number OR Please enter a valid number, the percentage number should be between 0 and 100 OR Please enter a valid range.
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Enter a valid number or percentage.
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Multiple Changes in Draft Mode:
Attempting to publish changes when multiple admins have configuration changes in draft mode.
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Message:
{User A} and {User B} have configuration changes that have not been synced yet. To avoid configuration conflicts, they will lose their changes when you publish yours.
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Before publishing your changes, the other user can save a copy of their action summary of their drafted configuration changes in case you'd like to reproduce them.
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Simultaneous Changes & Publishing:
Admin A publishes changes while Admin B is still making config changes.
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Message:
A new configuration was published by {User A}. Please refresh to see the latest update and keep a copy of your action summary in case you’d like to reproduce.
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Keep a copy of your action summary and refresh Field Config to see the latest updates.
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