How do I reset my Clari password?
Forget your password? No problem! Just follow the instructions below depending on if you're using Clari Web or Mobile.
Note: If you have Single Sign On (SSO) enabled, these steps will not work for you, and you will need to contact your Clari Admin or SSO Administrator for help logging in.
Resetting your Password from Clari Web
If you do not have SSO enabled, you can follow these steps to reset your password from Clari Web:
- Go to https://app.clari.com and enter your Clari Username (your corporate email).
- Click on Forgot your password? and you will receive an email shortly with a link to reset your password. If you do not see the email immediately, make sure to check your spam or junk mail folders.
Note: Password reset emails are valid for 30 minutes. If you don't reset your password immediately, and come back more than 30 minutes later, then you'll have to request a reset again.
Resetting your Password from Clari Mobile
Some customers with SSO set up for web also have SSO set up for mobile. If this is the case, when you open the app you will be prompted to enter your email address. Once the Clari app recognizes your email as an SSO email, a mobile browser will open to redirect you to your provider’s SSO login page. When successful authentication occurs, you will be logged into the default home screen on Clari Mobile.
Some customers do not have SSO set up for mobile (even if they have it set up for Web). In these cases where there is no mobile SSO, we recommend using the Email Login Link option to login. You can follow these steps:
- Open the Clari Mobile app and enter your Clari username (your corporate email).
- Click Email Login Link on the following screen.
- From your mobile phone, open the email and click on the link — the link in the email will redirect you back to Clari Mobile and log you in.
