Like any application, Salesloft Connect will occasionally need to be updated. Updates allow for new functionality, bug fixes, and app maintenance.
In this article, you will learn how to manually update the Salesloft Chrome Extension. This article includes:
Before you update the Salesloft Chrome Extension, the following conditions must be met:
- All Gmail tabs must be closed, or Gmail is opened in the Inbox view with the scroll position at the top of the page.
- All Salesforce tabs must be closed.
The extension cannot update if:
- A Salesloft user is composing an email.
- Any email is opened.
- The user is in the Inbox view, but not on the first page or the page has scrolled down.
- The user is in anything other than the Inbox folder view.
- The extension side panel is opened.
- Any Salesforce tab is opened.
When an update is available, Salesloft will check if the extension can be updated. In the case it cannot be updated during the working day, the update will be forced between 11 pm and 5 am in your local time zone.
For those instances when the extension is not updated automatically, you will be able to update the extension manually. To perform a manual Chrome extension update, follow these steps:
- Right-click the Salesloft Connect icon in the Chrome extension bar.
- Select Manage Extension. You will be directed to the Salesloft Connect Details page.
- Click Update at the top of the page.
Figure 1: Update the Salesloft Connect Chrome Extension.
Once the update is complete, check to make sure the extension is ready to accept calls and that any warning banners have disappeared.
Figure 2: Confirm that Salesloft Connect is ready to accept calls from the Chrome extension window.
- Save your work before updating, as all Gmail and Salesforce tabs will reload automatically.
- If you don't see an update prompt, it may mean your extension is already up to date.
- Force a full Chrome Extension update manually (across all extensions) by going to chrome://extensions/, enabling Developer Mode, and clicking Update—though this is rarely necessary for Salesloft.
