Call quality is of the utmost importance during the sales process. To keep you aware of call quality, Salesloft has notifications, alerts, and detections within the Dialer.
Below are the notifications and alerts you may see while using the Dialer, including:
When making a phone call, Salesloft will notify you of your call's status when you have dialed an invalid phone number, disconnected due to a busy signal, or do not have the correct permissions to dial an International number (aka a “Forbidden Number”).
You can click the provided link in any red banner notification to be re-directed to Twilio for more in-depth information on the origin of the error. Click on the links below to read examples of possible notifications errors from Twilio:
During a call it is possible that your system or network setup can affect the quality of your call. We will monitor your call and inform you when we detect an issue with an error message in the Dialer.
Possible Alert Messages and Reasons They May Appear:
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Alert
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Reason
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Check your speaker connection
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Your current speaker settings may prevent you from hearing audio.
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Check your microphone volume
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Your current microphone settings may prevent you from being heard.
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You have high network latency
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Your current network conditions can result in perceptible delays in audio.
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You have high packet loss
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Your current network conditions may result in choppy audio or a dropped call.
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You have high network jitter
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Your current network conditions may result in audio quality problems on the call, such as crackling and choppy audio.
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You have poor network conditions
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Your current network conditions may result in poor call quality or a dropped call.
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Simply put, voice detection shows you the voices that are being picked up on the call in the form of animated waves within the Dialer.
The animated wave form has two waves that respond to the volume coming through the mic of each user. The waves are different colors to represent the caller (Purple) and the person being called (Teal).
If bandwidth is low, the animation will not respond directly to volume, but will still move when each user is talking.
Things to Note:
- If you are using call passthrough, you will not see the waves respond, because the call has been passed through to your other phone.
- Voice Detection is currently only available for calls within the Salesloft platform.
The Dialer has a five star rating system to rate call quality and provide feedback on Dialer related issues.
If an issue with the call is detected through Live Call Quality Alerts, you will be prompted to leave a feedback rating when the call ends.
Things to Note:
- We will occasionally ask you to rate calls when no issue is detected to make sure the Dialer is always meeting your expectations.
- Hit the X in the top right corner of the star rating box to skip the feedback process and proceed with your calls without leaving feedback.
To leave feedback on call quality, select
Do you have dialer feedback? from the dial pad. The rating system will appear. A five star rating will close the system with no further action requested.
If you leave four stars or fewer, you will be prompted to select an issue description so we can systematically track Dialer performance.
