If Pass Through Calls are not working, the call audio will come through your computer rather than redirecting to your alternative phone line.

This issue is likely due to a Salesloft Dialer reset that has disabled Pass Through. To correct this, you will need to toggle ON the pass through option again in the Dialer. The instructions below will walk you through enabling Pass Through:
 

1. Open the Dialer in Salesloft: To access the Dialer from anywhere in Salesloft, click the Dialer icon on the top navigation panel.
2. Confirm the Pass through button is visible: In the Dialer window, check that the Pass Through icon is in the top left corner. If you do not see the icon, you will need to add a Pass Through Number in your Persona' settings.
3. Enable Pass Through inside the Dialer window: Click the Pass Through button to toggle ON. If Pass Through is turned on, the button will turn green and will show Call Pass Through Enabled when you hover over it.

Figure 1: Pass Through Enabled in the Dialer window

Once you’ve done that, call pass through will be enabled again.