Salesloft recommends using E.164 phone number format to place calls using the Salesloft Dialer.
I know what you're thinking, E.164 looks like a code, what does that even mean? E.164 is the international telephone numbering plan that ensures each device has a globally unique number. So, while standard numbers may look a little something like this: (404) 555-1234, the E.164 format adds a country code to help specify the number. If you are calling internationally, you definitely want to enter phone numbers using this format.
E.164 formatting for phone numbers follows this pattern (check out the parenthesis for an example):
- Plus sign (+)
- International Country Calling code (1 when calling countries in North America)
- Local Area code (404)
- Local Phone number (555-1234)
Dialing International Numbers
For international numbers, the standard number may require some reformatting. For example, if someone in the UK has the local number is 020 7183 8750, the E.164 format would be +442071838750. Here's how that number breaks down:
- Plus sign (+)
- International Country Calling code (44 when calling countries in United Kingdom)
- Local Area code (Countries may use an additional "0" in front of the subscriber number. With E.164 formatting, this "0" must usually be removed. For our example, the number will be "20.")
- Local Phone number (7183-8750)
What if you are dialing a number using an extension?
E.164 formatting indicates the use of:
[+] [country code] [subscriber number including area code];ext=XXX
However, the maximum digits in a true E.164 number is 15 digits, so the extension will ultimately be ignored. Due to this, we recommend entering the extension in a second field.
In the Person Details Overview, you will find an Office Phone Number option, along with a separate Extension field. By adding the extension to this field, you will be able to field the extension number as you are dialing from the Person's Profile page. This will make it easy to punch in the number on the dial pad while calling.
Things to Note: The Phone Extension field is also an available field in your Field Configuration. This means a team admin can map the extension field to import that data directly into the field.
