Conversational Intelligence — Gong
Overview
Get deeper insights into the conversations that you and your teams are having with your customers with Clari's conversational intelligence integrations. If you're using Gong or Chorus, you can get those insights quickly from Clari.
A Note from Clari’s Customer Success Team: Conversational Intelligence with Gong is currently undergoing an early access program, but will be widely available soon!
Conversational Intelligence with Gong
Clari integrates with Gong by associating Gong Conversation Intelligence data to meetings indexed by Clari to enable better meeting inspection. Specifically, you can now view Gong trackers that are associated with a particular meeting and review the call directly in Clari’s activity detail view.
This integration leverages Clari’s activity detail view, which allows you to view meeting and email history for a deal or account.
To view a Gong recording, you can:
- View Activity Details from the right panel of an opportunity/account
- Click on a meeting with a Gong recording directly from the hover tip (see screenshots below).
Once you launch the activity detail view, Clari formats Gong call trackers and shows an icon to Click to review the meeting in Clari. This icon launches an embedded call reviewer in Clari.
*Note that you'll be prompted to log into Gong before accessing the call recording in Clari.
You can also navigate directly to Gong by selecting View in Gong accessible by hovering over the deal in the grid or from the menu within the deal or account.
*Note: The Gong icon will always appear if the feature flag is enabled, even if no Gong recordings are available for the given deal or account.
Gong Integration
Note: If you complete the integration steps below and your Gong activities/recorded meetings don't show up, reach out to your Clari CSM.
Your company's Clari Admin can connect Gong to Clari via the Integrations page. Here's how:
1. Go to Clari Studio 
in the top right.
2. Click Menu 
in the top left.
3. Click Integrations.
4. On the Integrations page, you'll see Conversation Intelligence. Click Expand on the right side of the Conversation Intelligence tab.
5. Click Set Up on the Gong card.
6. Follow through the authentication process. Make sure you click Allow on the access page.
7. Click Finish.
