How To Generate HAR Files for Groove Support

 

Groove’s support team can leverage HAR files to gain a snapshot of the data being processed when you interact with Groove’s interface. Here’s how you can generate these files!


Step 1: Open Chrome Devtools in the browser window where you're experiencing the behavior

 

To open Chrome DevTools:

 

1. Right-clicking in your browser and selecting “inspect“

2. On MacOS use shortcut Command+Option+I, and then select “Network“

3. On Windows use shortcuts F12 or Control+Shift+I , and then select “Network“

 

 

 

Step 2: Select the “Network” tab in Chrome DevTools

 

 

Step 3: Clear past logs

 

Step 4: Enable recording

 

The recording icon highlighted below should show a red circle around a square. If it shows a grey circle, then you will want to select it so that it shows the red icon.

 

 

Step 5: Reproduce the issue

 

Perform the actions that trigger the issue. This can include reloading the page if needed.

 

Step 6: Export the HAR file for this recorded snapshot

 

The HAR file can be downloaded by selecting the arrow icon highlighted below.