Setting an Internal Support Contact
Clari admins can specify the email address that users see if they run into an error, ensuring that your users know who to reach out to if they require assistance. Any user with Advanced Ops Admin permissions can update your internal support contact.
To do this:
1. Go to Studio in the top right corner.
2. Click the 3-line menu in the top left corner and select General.
3. Enter the contact email you want to use for internal support and Save Changes.
An internal support contact is required to use our Support Portal.
We recommend using an internal alias such as clari-help@[yourcompany].com so you can add and remove your team members from that alias as you evolve, and cover questions when you may be out of the office.
If you chose to use an individual instead of an internal alias, you will need to remember to change the name within Clari when personnel changes occur, or your access to Clari Support could be affected.
