Copilot Competitor Sentiment in Filters

Competitor Sentiments in Filters allows managers and leaders to filter team calls by positive or negative competitor mentions. 

You can set up Slack and email alerts based on competitor-mention sentiment. You can also get a quick look at the parts of recorded conversations that triggered the sentiment label. 

How to Use the Competitor Sentiment Filter

1. Go to Team Calls
2. Add the Competitor Mentioned Filter at the top (see below)
3. Under Sentiment, select Any, Positive, or Negative

Using Sentiment Filters

You can use Competitor Sentiment Filters to review those parts of your recorded calls. 

For example, here we have 2 calls that mention "Cloud Space" competitor. 

When you click on either call, you'll go to that call's review page and see the mentions in the transcript on the right side in the Insights Panel: