Why Aren't Battle Cards Showing Up? 

If you ever find that Battle Cards do not show up during a call, please ensure:
 

1. That none of the call participants have disabled the Battle Card functionality.
 

• Battle Cards are disabled when customers request better transcription accuracy
• Our team will shift them to a transcription engine that provides higher transcription accuracy but is incompatible with Battle Cards.

2. Battle Cards won't be available to customers who have not logged into the Desktop App for over 15 days.
 

• Battle Cards will be automatically available in the following calls after you have logged back into the desktop app

• In rare situations, real-time transcription may not have been available during the call due to technical issues, and the transcript will be generated after the call has ended.

3. Only published Battlecards show up, so ensure it's not in the draft state.

4. Check if the Battlecards are assigned to the right team or specific set of users. It won't show up if it is not assigned to a specific team/users, unless the Battlecard is assigned to everyone (all users).