Copilot Adoption Metrics Export

Mar 27, 2025
Knowledge

Created Date

10/11/2026, 7:38 AM

Last Published Date

3/27/2025, 3:32 PM

Article

Copilot Adoption Metrics Export

The Copilot Adoption Metrics Export consolidates data across various product areas, including team calls, dashboard overviews, and activity reports in Excel. This allows Admin and managers can analyze Copilot adoption across users.

How To Generate an Adoption Metrics Export

Go to the Activity Dashboard
Select date range in the top right corner
Click "Get adoption data" in the top-right corner

After that, you'll get the exported report in an email. The Excel report includes two sheets:

User-level data: Detailed metrics for individual users
Team-level data: Aggregated insights from user-level data at the team level

Here's what the email will look like:

How To Read the Excel Sheet

Category	Field	Description
Basic User Details	Email	User email
	First Name	User’s first name
	Last Name	User’s last name
	Manager Name	Name of user’s manager
	Manager Email	Email Id of user’s manager
Onboarding	Recording User Status	Indicates if the user is a recording or non-recording user in Copilot.
	Calendar Integration Status	Shows if users have successfully integrated their calendars with Copilot to start recording calls.
	Installed Desktop App Status	Indicates whether users have installed the required desktop application.
	Uploaded Voice Fingerprint Status	Represents whether users have uploaded their voice fingerprints to accurately identify speakers during calls, especially when the audio is returned in a single channel.
Compliance	Total Number of Calls Scheduled	Total call scheduled is the sum of calls recorded and calls not recorded. Note: If any of the internal calls are getting recorded, it would add up to the call recorded count and directly add up to the call scheduled count. This doesn't reflect all calls in your calendar. Just calls that were suppose to be recorded based on your configurations.
	Total Number of Calls Recorded	All the calls recorded by Clari Copilot.
	Total Number of Calls Not Recorded	All the calls that did not get recorded due to reasons like: Organizer was not a recording user Meeting was too short or no speech detected Meeting was not started Host or the user denied the entry of bot One of the participant belongs to restricted domain Active consent was enabled and consent was denied by the participant joining the call Not recorded because recording user disabled the recording toggle from My Calls page, Slack, or desktop app System error or other errors This count do not include: Calls where the meeting does not have video conferencing links It is not an meeting with an external participant
	Total Number of Calls Not Recorded Due to Consent Denial	This is a subset of calls that weren't recorded specifically because Active consent was enabled and consent was denied by one of the participants. Note: This is only applicable if Active consent is enabled for the org.
Coaching	Total Number of Calls Reviewed	This metric is an aggregate of the total no. of calls where the user has clicked on the call and landed on the call review page.
	Average Call Duration	Average length of time (in minutes) that the user has spent on calls recorded. It calculates the duration of each call and then averages time across all calls. This is calculated only for calls where the rep is the primary rep.
	Average Talk/Listen Ratio	The Talk/Listen Ratio is a measure of the proportion of time a speaker spends talking compared to listening during a call. It's calculated as the average of the amounts of time spent talking divided by the total duration of the call. This is calculated only for calls where the rep is primary rep. This metric helps in understanding how balanced a conversation is, indicating whether a person is dominating the conversation or not.
	Average Longest Monologue Duration	This metric refers to the average duration of the longest continuous speech (monologue) during calls. Like the Average Call Duration, it is calculated by measuring the longest monologue in each call and then averaging these values across all calls. This is calculated only for calls where the rep is the primary rep. The duration is typically represented in minutes.
	Comments Made	This metrics is an aggregation of all the comments made and comments the user replied to in the selected date range.
	Gametapes Created	This metrics provides a view of how many Gametapes are created by the user in the given date range.
	Gametapes Viewed	This metric aggregates the total number of Gametapes a user clicked and viewed at least 50% of.
	Battlecards Created	Aggregate of Battlecards that are created either from scratch or automatically using Smart Battlecards
	Battlecards Viewed	Tracks when a Battlecard is opened or engaged with by a user. It's important to note that the concept of "viewed" can vary slightly depending on settings. For example, if a Battlecard is received but not clicked on, it might not count as "viewed" Battlechip settings. However, for standard Battlecard settings, receiving a Battlecard typically equals viewing the Battlecard. Read more about Battlecards and Battlechips.
	Scorecards Created	The total number of Scorecard Templates that were created by users, provided they have access.
	Scored on Calls	The number of calls on which Scorecards have been applied to evaluate the performance of the user.
Collaborate	Calls Shared	The number of calls where the call share link was made active, allowing others to view the call recording.
Productivity	Number of Questions Asked to Ask Clari	The total number of queries that users sent to the "Ask Clari" feature.
	If MS Teams/Slack Connected	Indicates whether the org successfully integrated Microsoft Teams or Slack with Clari Copilot.
	Number of Pre-call and Post-call Notifications Sent	The count of notifications sent to users before and after calls. This may include alerts sent through integrated systems like Slack or MS Teams.
Discovery	Filters Created by User	The number of custom filters users have created to sort or view specific subsets of data.
	Number of Filter Alerts Sent	The count of filter alerts sent through Slack and MS teams to users based on the custom filters they have set up or an admin has set it up as shared filters.
	Onboarded to Feeds	Indicates whether a user has completed the onboarding process for using the Feeds feature in Clari Copilot.

Title

Copilot Adoption Metrics Export

URL Name

Copilot-Adoption-Metrics-Export